Please let us know
If you are unable to attend a concert having booked, do please let us know as soon as possible. Our concert venues accommodate limited audience numbers, and we do not like to waste spaces unnecessarily.
If you have paid for concert tickets and need to cancel, then we will make all reasonable endeavours to resell the tickets. Tickets will be accepted for resale on the strict understanding that Concerts for Craswall tickets will be sold first and that resale cannot be guaranteed. We cannot re-sell tickets unless you have contacted the Box Office no later than one week before the performance commences. 20% of the value of any resale will be retained.
Apart from this service or the cancellation of a performance, money will not be refunded once tickets have been purchased.
If we cancel a concert
In the event we need to cancel a concert, you will receive a full refund.